Personal information collected by Prayaan Hospitality (PH)
PH collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guest’s needs. We endeavor to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and Email addresses, telephone and fax numbers, banking details (included debit / credit card information), date of birth, gender, and lifestyle information (as shared by you) such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests (e.ghealth conditions that require special room accommodations).
PHis fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it.
To ensure that your personally identifiable information is accurate and up to date, we encourage you to regularly review and update your information as appropriate.
PHrecognizes the importance of information security and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although ‘guaranteed security’ does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, ‘firewalls” etc.
How does PHuse the personal information collected from its guests
We use guests’ personal information for several reasons however limited to
confirm your reservation(s)
keep you informed of the transaction status;
send booking confirmations either via sms / whatsap / email;
send any updates or changes to your booking(s);
allow our customer service to contact you, if required;
request for reviews of products or services or any other improvements;
send promotions message(s) or email(s) or seasonal offers;
contact you on your birthday/anniversary to offer a special gift or offer.
PHensures guests enjoy similar level of service and satisfaction across all the hotels & resorts at the chain.