TERMS & CONDITIONS
Introduction
The services of this Website are available only to individuals who can form legally binding contracts under applicable law, and thus, are not available to minors. By using this site, You represent that you are of sufficient legal age to use this Site and to create binding legal obligations for any liability you may incur as a result of the use of this Site. You also warrant that you are legally authorized to make the travel reservations and/or purchases for either yourself or for another person for whom you are authorized to act.
You may only use this Site to make legitimate reservations or purchases and shall not use this Site for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations, or any reservation in anticipation of demand. This Site is to be used by you for your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent has been granted. You agree that you will not use this Site for chain letters, junk email, ‘spamming’, solicitations (commercial or non-commercial) or bulk communications of any kind including but not limited to distribution lists to any person who has not given specific permission to be included in such a list
In addition, you agree not to create a hypertext link from any web site controlled by you or otherwise, to this Site without the express written permission by accessing using, viewing, transmitting, caching or storing this site or any of its services, functions or contents, you shall be deemed to have agreed to each and all the terms, conditions, and notices in this site (‘agreement’) without modification. If you do not agree, please cease use of the site and leave the site immediately.
CONDITIONS
Check-in / Arrival
Check-in time is at 2.00 pm; please present your Identity card, Passport or Temporary Residence Card upon Check-in. By Law visitors must present personal documents for hotel records upon request such as hotel voucher / confirmation.
Check out / Departure
Check out time is at 12.00 noon; please inform the reception if you wish to retain your room beyond this time. Extension will be given depending on the availability.
Early Check-in & Late Check-out
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked and paid for the prior night.
Hourly extension at INR 500.00 (Five Hundred Rupees) exclude tax per hour for the first two hour. A 50% of the room charge will be applied between the 3rd hour to 6th hour but not exceed 6.00PM. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest
Settlement of Bills
Bills must be settled upon check-in either by cash or credit card, personal cheques are not accepted.
Cancellation Policy
Bookings that have been confirmed and subsequently cancelled less than within 72 hours from check–in, will be charged a cancellation fee of 1 night’s stay for each room booked to your credit card. In the event of a “No Show” or short stay, the entire length of stay will be charged.
If cancelled prior to 72 hours from the check in date – NIL charges apply.
High season cancellation for stays from 21 December to 1 January (Christmas & New Year), for cancellation received less than 3 days from check-in, 100% will be charged.
Child Policy
Child below 6 years will be complimentary without an extra Bed and child above 6 year will be considered as extra person in the room inclusive of extra Mattress.
Lost & Found
Should any guests lose personal belongings while staying at the Hotel, if recovered, the item will be recorded as 'found'. Hotel keeps detailed records of all 'found' items, and will make a reasonable effort to contact the guest if an item is left in the hotel's guest room after the guest has checked-out which will be placed in our Lost & Found store/safe box. We will ship items back at the owner's expense upon request. Any items, which are not claimed within ninety (90) days, will be donated to a local charity or discarded.
Guest's Belongings in rooms
Guests are particularly requested to lock the door of their rooms when going out or going to bed. The Hotel’s Management will not in any way whatsoever be responsible for any loss / or damage to the Guest's belongings or any other property from either the hotel room or any other part of the hotel for any cause whatsoever including theft of pilferage.
Damage to Hotel Property
The guest will be held responsible for any loss or damage to the Hotel property caused by themselves, their guests or any person for whom they are responsible.
Smoking Policy
Smoking is prohibited in all the enclosed areas within the hotel without exception. This includes guest rooms, conference and meeting rooms, hallways, elevators, stairs, restrooms, lobby areas and all other enclosed facilities and areas. Smoking only allowed at gazetted smoking area outside the hotel lobby / entrance and at the Balconies for specific guest rooms types attach with Balcony only.
If a smoking violation occurs in a room, the client will be charged INR. 1000( One Thousand Indian Rupees) non-refundable cleaning fee. We appreciate your cooperation in ensuring that our guests and employees are not subject to second hand smoke.
Disturbance
The Hotel’s Management reserves the right to require a guest to leave if he/she is causing a disturbance, annoying other guests or Hotel staff or is behaving in an unacceptable manner. It is agreed that the guest will conduct him/herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
Housekeeping Service
We provide housekeeping service everyday between the hours of 10AM to 5:00 PM.
General Policy
The Hotel has a zero tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses or is unable to pay for the accommodations or services.
PH may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities.
A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel staff, including the hotel's loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.
THE HOTEL’S MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS AND RULES WHICH ARE A PART AND AN ABSTRACT OF THE LODGING ACT.